Customer Services Team Lead

Location: Alton, Hampshire (office based)

Salary: £30 – 34K DOE

Hours: 40 hours per week, permanent full-time.

About the Role
Our client, a well-established and growing organisation, is seeking an experienced and motivated Customer Services Team Lead to join their UK operations based in Alton, Hampshire. This is an excellent opportunity for a proactive individual with strong leadership skills to take ownership of customer service delivery and order processing functions.

You will play a key role in managing all customer touchpoints across the UK business, ensuring a high standard of service while leading and developing a small, dedicated team.

Key Responsibilities

• Lead, support, and develop a small order processing team (currently 2 team members)
• Allocate and balance daily workloads to ensure efficiency and service levels are met
• Act as the first point of escalation, identifying and resolving issues promptly
• Collaborate with customers and international sales teams to ensure timely resolutions
• Review and manage customer-facing documentation, including Terms & Conditions, NDAs, and onboarding forms
• Provide regular updates to sales teams on order progress and customer requirements
• Maintain accurate and up-to-date records within CRM and ERP systems
• Oversee and manage UK demo stock
• Host and support customer visits at UK sites when required

About You

• Proven experience in a customer service environment, ideally within a B2B or order-processing setting
• Previous team leadership or supervisory experience is essential
• Confident using CRM platforms and ERP/order-entry systems
• Excellent communication, organisational, and administrative skills
• Self-motivated, with the ability to work independently and as part of a wider team
• Strong IT skills and attention to detail

Working Environment

• Office-based role in Alton, Hampshire
• Standard office working conditions
• Reporting directly to the General Manager

This is a fantastic opportunity to join a reputable business where you can make a real impact, lead a small team, and contribute to the ongoing success of the organisation.

If you’re a driven customer service professional ready to take the next step in your career, we’d love to hear from you. Apply today!

We do receive a significant number of applications. If you have not been contacted by a member of our team within 10 days of your application, please note that on this occasion you have not be shortlisted for the position. If you are ever in doubt about this, please call our team.

By applying to this vacancy, you accept Jade Recruitment Limited’s Privacy and GDPR Policy which can be found via our website, in turn giving us consent to contact you.

Jade Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.