Hotel Duty Manager (8757)

Location: Reigate Area, Surrey
Job Type: Full-Time, Permanent. Shift work, 5 days over 7.
Salary: Up to £32,000 per annum (Dependent on Experience)

Our client, a well-established hotel in the Reigate area, is seeking an experienced and hands-on Hotel Duty Manager to join their management team. This is an excellent opportunity for a hospitality professional with a strong background in hotel operations, weddings and events, and food & beverage management.

The successful candidate will play a key role in the day-to-day running of the hotel, ensuring exceptional guest experiences while supporting operational excellence across all departments. This position would suit someone who thrives in a fast-paced environment, enjoys leading teams, and has a passion for delivering outstanding hospitality.

Key Responsibilities

Hotel Operations

• Oversee the smooth day-to-day operation of the hotel during assigned shifts.
• Act as the senior manager on duty, taking responsibility for operational decision-making and guest satisfaction.
• Support all operational departments, including Front Office, Housekeeping, Food & Beverage, Weddings & Events, and Maintenance.
• Conduct regular operational checks to ensure service standards and presentation are maintained throughout the property.

Weddings, Events & Functions

• Support the delivery of weddings, conferences, private functions, and special events.
• Ensure events run smoothly, liaising with operational teams to deliver exceptional customer experiences.
• Act as a point of contact for clients and guests during events, resolving any issues professionally and efficiently.
• Assist in coordinating event logistics and ensuring all service expectations are met.

Food & Beverage Operations

• Support the management of restaurant, bar, banqueting, and conference catering operations.
• Ensure high standards of food and beverage service are consistently delivered.
• Assist with stock control, cash handling procedures, and service efficiency where required.
• Work closely with kitchen and front-of-house teams to maximise guest satisfaction.

Guest Experience

• Deliver exceptional customer service and lead by example.
• Handle guest feedback, concerns, and complaints in a professional and proactive manner.
• Build positive relationships with guests to encourage repeat business and positive reviews.

Team Leadership

• Supervise, motivate, and support team members across multiple departments.
• Assist with staff training, shift planning, and performance management.
• Foster a positive and collaborative working environment focused on service excellence.

Health, Safety & Compliance

• Ensure compliance with company policies, licensing requirements, and UK health and safety legislation.
• Monitor security, safety, and emergency procedures across the hotel.
• Respond effectively to incidents and operational challenges as they arise.

Administration

• Complete shift reports, handovers, and incident documentation accurately.
• Support management with operational planning, reporting, and continuous improvement initiatives.
• Assist with financial procedures, including cash reconciliation where required.

About You:

• Previous experience in a Duty Manager, Assistant Manager, Operations Manager, or similar hotel management role.
• Strong operational hotel experience with exposure to weddings, events, conferences, and banqueting.
• Food & Beverage management or supervisory experience.
• Excellent leadership, communication, and organisational skills.
• The ability to remain calm under pressure and manage multiple priorities.
• Knowledge of hotel PMS systems such as Opera, Guestline, Rezlynx, or similar would be advantageous.
• Flexibility to work a variety of shifts, including evenings, weekends, and bank holidays.

We do receive a significant number of applications. If you have not been contacted by a member of our team within 10 days of your application, please note that on this occasion you have not be shortlisted for the position. If you are ever in doubt about this, please call our team.

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Jade Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.